Terms & Conditions

Our company and these terms

Travel09 is operated by LAGOON DESTINATION TOURS PVT LTD (Sri Lanka registration PV124637), registered at 62/B Polwatha Road, Ampitiya, Kandy, Sri Lanka.

These terms govern bookings made through Travel09 together with the quotation and service-specific conditions presented before you agree. Mandatory consumer rights take priority. Later website changes do not retrospectively replace the terms of an existing booking.

Our role and your contract

We arrange hotels, resorts, transfers, tours and experiences. Your booking documents must identify the supplier and whether we act as an agent, direct provider or organiser. Combining services can create a package or linked travel arrangement under applicable law. Describing ourselves as an agent does not exclude duties the law places on us.

If a role, supplier or condition is unclear, request clarification before paying. Required package information and any applicable protection details must be supplied before the contract is concluded.

Requests and confirmation

A search result, quotation, booking request, reference number or payment acknowledgement is not by itself confirmation of supplier availability. A booking is confirmed when we issue a confirmation identifying the accepted services and any required deposit or other conditions have been met.

If we cannot confirm a service after taking payment, you may accept an alternative or receive a refund for that unconfirmed service. We do not substitute a materially different service without your agreement.

Prices and what is included

Before accepting a booking, review the total, currency, taxes, compulsory charges, guests, dates, meal plan, transfers, inclusions and exclusions. Charges payable locally must be disclosed where known; where a charge cannot reasonably be calculated in advance, its basis must be explained. Optional extras require your agreement.

Your bank may apply independent currency-conversion charges. Corrections or changes after confirmation are subject to your contract and mandatory law; a general price-error statement does not remove your consumer rights.

Bank transfer and payment links

Use only the bank details or payment link provided for your booking through Travel09’s confirmed channels. Include the booking reference with a bank transfer. A transfer receipt is evidence for checking; payment is recorded as received after reconciliation. Verify changed bank details with us through an established contact channel before paying.

A hosted payment link may take you to an external payment provider. Available card types and currencies are those shown on that payment page; we do not guarantee that every card brand or online method is available for every booking. Never send card security codes or passwords by email or chat.

The deposit, balance and due dates are stated in your booking documents. Late or missing payment may affect the reservation under the conditions disclosed before booking.

Changes, cancellations and refunds

Contact us with your booking reference to request a change or cancellation. Changes depend on availability and any disclosed, lawful charges. Read the Cancellation Policy and Refund Policy together with your specific rate conditions. Supplier conditions do not override mandatory rights or our own legal responsibilities.

Any cancellation charge must have a contractual and lawful basis. We explain deductions and do not charge the same loss twice. Credits or alternative travel are offered subject to your agreement where you have a right to a cash refund.

Travel details and service requirements

Check names, dates, guest ages, pickup locations, flight details, room occupancy and documents promptly. Tell us about errors or changed travel plans. You are responsible for obtaining required passports, visas and travel permissions; this does not remove information duties imposed on us by law.

Maldives boat, domestic-flight and seaplane arrangements depend on schedules, daylight, baggage limits and weather. Hotels and activities may have age, fitness, accessibility, check-in and conduct requirements. Request assistance or clarification before booking. Wildlife sightings and weather cannot be guaranteed.

Disruption and package rights

If a supplier cancels or a material change occurs, we explain the available options and applicable rights. Extraordinary circumstances do not automatically remove refund or assistance rights. Where package-travel law applies, relevant organiser duties, cancellation rights and refund deadlines apply even if a supplier has different rules.

Travel insurance is recommended for appropriate risks; it is not a replacement for rights against us or a supplier. Check the insurer’s exclusions before purchase.

Accounts, website and liability

Keep login details private, provide accurate information and report suspected misuse. Do not use the website for fraud, unlawful activity or unauthorised access. AI suggestions are planning assistance, not confirmation of availability or official visa advice.

Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable rights for defective services, fraud, or death or personal injury caused by negligence. Responsibility for independent suppliers depends on our contractual role and applicable law, including any package organiser obligations.

Complaints and applicable law

Tell us promptly about a service problem so that it can be investigated and, where possible, put right. Include the booking reference, what happened and the remedy requested. Keep supporting documents. Contacting us does not remove rights to seek advice, complain to an authority or use lawful payment-dispute procedures.

Sri Lankan law governs these terms subject to mandatory protections and jurisdiction rules that apply to your transaction. This choice does not deprive consumers of protections they cannot lawfully waive in their country of habitual residence. Courts available under mandatory law remain available.